GetYourGuide Review 2026 — Pricing, Terms & Verdict

Our Verdict

GetYourGuide covers more than 150,000 experiences in 12,000 cities and displays prices in Canadian dollars, with a French-language site and help center. Booking and payment are done online, with a “Reserve Now & Pay Later” option on eligible activities. Most activities can be canceled free of charge up to 24 hours before the start, with a full refund; depending on the organizer, others are only partially refundable, or not at all. Founded in 2009, the platform claims more than 200 million tickets sold, but it acts as a commercial agent: the contract is concluded directly with the organizer, and it says it neither sets nor verifies safety standards for activities. Multilingual support is advertised 24 hours a day, 7 days a week, with a response usually within 24 hours, and at the latest within 48 hours. Prices include taxes and fees in most cases; they include GetYourGuide's commission and, according to its terms, may be higher than the organizer’s prices on other channels.

Who Is It For?

• Travelers in Quebec or Canada looking for tours and excursions in French (the listings reviewed indicate the languages of the activity).
• Tourists who prefer to book and pay online rather than on site.
• Travelers who want to show their voucher on their phone: most organizers accept it.
• Travelers who want to lock in an activity with the “Reserve Now & Pay Later” option.
• People comparing a wide choice of activities in several cities.

Not Ideal For…

• Travelers requiring a tax invoice directly from the platform.
• Those who expect GetYourGuide to organize the activities or check their safety.
• People who systematically seek the lowest price from the organizer.
• Users who need confirmed French-language phone support.

Criteria Breakdown

Criterion	Score	Weight	Comment
Geographic coverage	7/10	15 %	More than 150,000 experiences in 12,000 cities, according to GetYourGuide: guided tours, attraction tickets, and excursions. A search for “Quebec” returns more than 500 results, including in Quebec City, Montreal, Tadoussac, and Mont-Tremblant. The number of countries covered, which our rating grid relies on, is not published in the pages reviewed: the score takes this omission into account.
User experience / App	8/10	15 %	French-language site and help center, prices in Canadian dollars; the listings reviewed indicate the languages of the activity (“French, English” for the Montreal–Quebec City excursion), and the mention “French available” signals activities offered in French. Booking and payment are done on the site or in the app: payment for the activity is not accepted on site, but any local fees are indicated on the listing. Most organizers accept the mobile voucher. For eligible activities booked at least 72 hours in advance, the “Reserve Now & Pay Later” option charges the credit card 72 hours before the start.
Reliability / reputation	7/10	20 %	GetYourGuide was founded in 2009 and says it has sold more than 200 million tickets. The platform is operated by GetYourGuide Deutschland GmbH, in Berlin; for a Canadian resident, payment is processed by GetYourGuide Canada Inc., and this part of the terms is governed by British Columbia law. GetYourGuide acts as a commercial agent: the contract for the activity is concluded directly with the organizer, and GetYourGuide says it organizes no tours, employs no guides, and neither sets nor verifies safety standards for activities.
Support quality	7/10	15 %	French-language help center. Customer service can be reached by phone, chat, or email; according to the terms, it usually responds within 24 hours, and at the latest within 48 hours. GetYourGuide advertises multilingual support 24 hours a day, 7 days a week, and a messaging feature lets you write directly to the organizer. The contact form asks for a booking reference (starting with GYG); without a reference, contact goes through the app. The pages reviewed do not say whether phone support responds in French.
Value for money	6/10	20 %	Prices displayed in Canadian dollars, per person, from: CA$56 for a walking tour of Old Quebec with funicular, CA$65 for a guided cruise on the river in Quebec City, CA$115 for a day trip from Montreal to Quebec City, and CA$185 for a zodiac outing in Tadoussac (listings reviewed on October 22, 2026). Best-price match: with proof, if the same activity, with the same organizer and under the same conditions, is offered cheaper online, GetYourGuide refunds the difference, via the original payment method or as a voucher; loyalty, corporate, and group rates are excluded. Its terms warn, however, that the price may be higher than the organizer’s price on other channels, and that it includes the commission paid to GetYourGuide.
Fee transparency	7/10	15 %	In most cases, the displayed price includes all taxes and fees; any taxes or fees collected on site are indicated in the activity description. GetYourGuide states that activity rankings take into account, among other things, the revenue they generate, including organizer commissions. However, the payment provider may add its own fees, currency exchange fees are possible for highly volatile currencies, and GetYourGuide cannot issue a tax invoice: that is the organizer’s responsibility.

Strengths

• More than 150,000 experiences in 12,000 cities.
• French-language site, help center, and listings; prices in Canadian dollars.
• Online booking and payment; mobile voucher accepted by most organizers.
• “Reserve Now & Pay Later” option on eligible activities.
• Multilingual support advertised 24 hours a day, 7 days a week; response usually within 24 hours, and at the latest within 48 hours.
• Best-price match: with proof, if the same activity, with the same organizer and under the same conditions, is offered cheaper online, the difference is refunded (original payment method or a voucher); loyalty, corporate, and group rates are excluded.

Weaknesses

• GetYourGuide says it neither sets nor verifies safety standards for activities.
• According to its terms, prices may be higher than the organizer’s prices on other channels.
• The payment provider may add its own fees, and currency exchange fees are possible for highly volatile currencies.
• No tax invoice is issued by the platform; this is the organizer’s responsibility.

Pricing & Conditions

GetYourGuide earns its revenue through a commission paid by the organizer, which is included in the displayed price. The listings reviewed display per-person prices, for example CA$56 for a walking tour of Old Quebec with funicular or CA$115 for a Montreal–Quebec City excursion, taxes and fees generally included.

How this review was conducted

Documentary review of GetYourGuide's public pages (getyourguide.com), as recorded on 2026-10-22. No field test was carried out: no subscription, no purchase and no exchange with customer support. Our method: How we evaluate.

This evaluation is based solely on a documentary analysis of GetYourGuide’s public interface, displayed pricing terms, and public data. No booking, purchase, or contact with customer service took place. The prices and listings reviewed, such as the Quebec examples, date from October 22, 2026.

Alternatives

• Booking.com — For those who already book their accommodation on Booking.com: flights, rental cars, activities, and airport taxis can be added to stays on the same platform.
• Expedia — Brings together flights, hotels, packages, rental cars, and activities in the same app; Expedia Group advertises accommodation options and activities in more than 70 countries and destinations.

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